Wafu-no-Yado MASUYA

Overall hospitality of the staff, kaiseki dinners and breakfasts and onsen facilities were simply outstanding! It is conveniently located not too far away from Snow Monkey park.

Authentic Japanese style accommodation but with private bathroom and toilet in our room. Very quiet and comfortable. First time for us sleeping on futon on tatami, and all the customs of the Japanese inn were explained to us by the amazing staff. Speaking of which, the staff were incredibly welcoming and took great care to make us happy and comfortable. We learned so much and increased our vocabulary of Japanese words, and they were very patient and good-humoured with us. We chose to book all inclusive with dinners and breakfasts, without making any special requests or dietary requirements, so we left it all to chance whether we would enjoy it. The food was very different to western style, and was a bit of an adventure, but every dish was presented beautifully and it was obviously made with great care. And we ate so much! Left the table full and satisfied every time, and tried many new things. Very high quality. At the inn you are supplied with yukata (cotton robes) and slippers to wear in your room and throughout the property. We wore the yukata to dinner and breakfast and most other guests did too. The whole experience was so much more than a place to stay, it was an immersive cultural experience we will never forget. If you want to try a Ryokan or Japanese accommodation but worried about how you will go as a westerner, don't worry, and we highly recommend Masuya. Convenient to Snow monkey park, onsens, and the ski area is just a short way up the mountain.

We loved everything about this place - the location right on the main onsen town street, their own onsen, the wonderful dinners nd breakfast, and the very attentive service. The first night we arrived late, tired and hungry to find out that we need cash for the sushi that was the only one still open. They were so kind and generous, and realizing the despair, that the person at the front desk hoped in her can and drove us to an ATM that was 20 mins away. this level od attantivnedd remained throughout our stay. We enjoyed it so much we extended a day.

I wish we spent more than just one night here. Yamanoichi is fantastic and this Ryokan is great. The onsen was super nice! The dinner and breakfast were both really good. The staff were all super nice. A couple of our group members had tattoos and we had no problems using the onsens. They were not crowded on the weekday that we were there. We were in a room with a private bath. The room was spacious. The private bath could probably fit 2-3 people in it. There's many onsens on the street, I recommend going and exploring and collecting the stamps from them. The snow monkeys are also around an hour walk from the Ryokan.

This is an amazing ryokan. It is well Staffed and every single person was very nice and helpful. They will pick you up at the train station and have a once daily shuttle to the snow monkey park. There is also a regularly scheduled shuttle back to the train station. The osens are clean, well provisioned and so relaxing. As good as all that is, the food is what makes this ryokan. It is top quality in presentation, freshness and taste. The location is also great. While not in Shibu Osen proper and thus no access to the shibu onsen’s onsens, it ‘ts back door opens up to the main street which makes strolling through Shibu onsen super convenient.