Wafu-no-Yado MASUYA

Overall hospitality of the staff, kaiseki dinners and breakfasts and onsen facilities were simply outstanding! It is conveniently located not too far away from Snow Monkey park.

Authentic Japanese style accommodation but with private bathroom and toilet in our room. Very quiet and comfortable. First time for us sleeping on futon on tatami, and all the customs of the Japanese inn were explained to us by the amazing staff. Speaking of which, the staff were incredibly welcoming and took great care to make us happy and comfortable. We learned so much and increased our vocabulary of Japanese words, and they were very patient and good-humoured with us. We chose to book all inclusive with dinners and breakfasts, without making any special requests or dietary requirements, so we left it all to chance whether we would enjoy it. The food was very different to western style, and was a bit of an adventure, but every dish was presented beautifully and it was obviously made with great care. And we ate so much! Left the table full and satisfied every time, and tried many new things. Very high quality. At the inn you are supplied with yukata (cotton robes) and slippers to wear in your room and throughout the property. We wore the yukata to dinner and breakfast and most other guests did too. The whole experience was so much more than a place to stay, it was an immersive cultural experience we will never forget. If you want to try a Ryokan or Japanese accommodation but worried about how you will go as a westerner, don't worry, and we highly recommend Masuya. Convenient to Snow monkey park, onsens, and the ski area is just a short way up the mountain.

We loved everything about this place - the location right on the main onsen town street, their own onsen, the wonderful dinners nd breakfast, and the very attentive service. The first night we arrived late, tired and hungry to find out that we need cash for the sushi that was the only one still open. They were so kind and generous, and realizing the despair, that the person at the front desk hoped in her can and drove us to an ATM that was 20 mins away. this level od attantivnedd remained throughout our stay. We enjoyed it so much we extended a day.

Staff were extremely helpful and even changed my large 10,000 note into ten $1000 Japanese notes. I highly recommend the breakfast and dinner options they are delicious. They provided a free pickup from Yudanaka station at 3:12pm and also drove us back to the station when we checked out, at 10:20am. They also provide a free ride to the Snow Monkey park but you need to make your own way back (walking as we did about 40 minutes) or catch the local bus. Careful in the winter (January 2025) in the Snow Monkey park it's very slippery. You also have the paid option of a private onsen which we all enjoyed.

The staff are super friendly. Our family of 5 checked in slightly past the time, and they were flexible to wait for us. The staff paid special attention to details and all our dhoes were cleaned when it's kept at the storage area. We tried both public onsen and the private one, too. We love the outdoor public onsen. It's clean and relaxing. We booked 2 rooms, and the bigger room facing the river is scenic, especially when it's snowing. We had dinner and breakfast at the inn, and there was more than enough to fill your stomach. Food was presented nicely, and the individual course was served gradually as we ate and enjoyed the beautiful view from the private dining area. Snow Monkey is just a short drive away, around 15 minutes. Overall, a wonderful experience for my family!!