Wafu-no-Yado MASUYA

Outstanding staff; always friendly and helpful (before and during the stay). Authentic ryokan within walking distance of the Snow Monkey Park. The highlights were the meals and private bath. Highly recommend booking with dinner and breakfast included (at check-in we were offered dinner seating times at 6, 6:30 and 7PM; breakfast seating times offered were 7:30, 8 and 8:30AM). The meals were course-after-course of beautifully prepared foods (you will not walk away hungry). In addition to having two public baths onsite (one for men, one for women), a private bath is available onsite (booked in 50 minute increments) suitable for 1-4 people. If you want to ensure bath availability--or meal timing--request in advance. I believe they can also assist with visits to local baths, but we found their baths perfect for our use. Additionally, they have a shuttle to the Snow Monkey Park at 9:45AM (sign-up during check-in)--they don't offer a return shuttle, though it's a beautiful hour-long walk back. Finally, they offer a very useful shuttle to the train station (request time at check-in: 9:05, 9:30, 10:20, or 10:50AM).

Convenient access to monkey park. Owner involvement in meeting & greeting us, despite language challenges. Nice meals.

Authentic Japanese style accommodation but with private bathroom and toilet in our room. Very quiet and comfortable. First time for us sleeping on futon on tatami, and all the customs of the Japanese inn were explained to us by the amazing staff. Speaking of which, the staff were incredibly welcoming and took great care to make us happy and comfortable. We learned so much and increased our vocabulary of Japanese words, and they were very patient and good-humoured with us. We chose to book all inclusive with dinners and breakfasts, without making any special requests or dietary requirements, so we left it all to chance whether we would enjoy it. The food was very different to western style, and was a bit of an adventure, but every dish was presented beautifully and it was obviously made with great care. And we ate so much! Left the table full and satisfied every time, and tried many new things. Very high quality. At the inn you are supplied with yukata (cotton robes) and slippers to wear in your room and throughout the property. We wore the yukata to dinner and breakfast and most other guests did too. The whole experience was so much more than a place to stay, it was an immersive cultural experience we will never forget. If you want to try a Ryokan or Japanese accommodation but worried about how you will go as a westerner, don't worry, and we highly recommend Masuya. Convenient to Snow monkey park, onsens, and the ski area is just a short way up the mountain.

We loved our stay at Masuya. Everything about the place was perfect! The staff were the friendliest and most welcoming people we came across in our entire holiday (and that's saying something!) and made us feel so special. We travelled with our 6month baby and the team were so nice and playful with her, she absolutely loved them too! The hotel is very well located and has beautiful onsens on site (much nicer than the photos show). The room was comfy and clean and the meals were incredible! All the food was beautiful and so tasty. The best experience!

Loved everything about our stay here! They were very responsive to messages prior to our stay and accommodated a seafood allergy in our party. The staff was extremely friendly. We felt welcomed from the moment we arrived at the train station and were met by the shuttle. The meals (breakfast and dinner) were some of the best that we had during our entire trip. The location was ideal for our plans to see the snow monkeys and there was a shuttle from the hotel to the park. The bath (onsen) in the hotel was clean and an absolute joy. Overall, we felt very well taken care of and have fantastic memories of this experience!